Refund policy
Exchanges
Exchange requests may only concern a change of size, provided that the requested size is available on our Website.
We will make every effort to send the requested size as soon as possible.
Any exchange request submitted after the fourteen (14)-day period will be rejected.
Under no circumstances may Products purchased online be exchanged in store.
Returns
You have 14 days from the date you receive an order placed through our online store to return, at your own expense, all or part of your purchase for an exchange or refund if it is not suitable.
Items must be returned in their original packaging and original condition. They must not have been worn or washed and must still have their labels attached.
To submit an exchange request, log in to your customer account, go to your orders and click on “Return items”. Return shipping costs are the customer’s responsibility.
The Customer must return the Products at their own expense within 14 days of receiving the Products ordered through the Website. Only Products returned in perfect resale condition will be accepted. Products must be unworn, except for a brief fitting to ensure that the Product is suitable, unwashed, labelled and returned in their original packaging or in packaging providing equivalent protection, to the following address:
AB Créations
6 Allée de l’Expansion
69340 Francheville
France
Any request that does not follow our procedure will be refused. Our customer service team will contact you regarding the return shipment of your parcel.
We have a 14-day return policy, which means that you have 14 days after receiving your item to request a return.
Items returned without a prior return request will not be accepted.
You can contact us with any questions regarding returns at eshop@sacrecoeurcollection.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and resolve it.
Unfortunately, we do not accept returns of sale items or gift cards.
Exchanges
The quickest way to ensure that you receive the item you want is to return the item you currently have and, once the return has been accepted, place a separate order for the new item.
14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide justification.
As stated above, your item must be in the same condition in which you received it, unworn or unused, with the labels attached and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and display the refund.
If more than 15 business days have passed since your return was approved, please contact us at eshop@sacrecoeurcollection.com.
Submitting a Refund Request
To submit a refund request, log in to your customer account, go to your orders and click on “Return items”. Return shipping costs are the customer’s responsibility.
The refund process will begin as soon as we receive your parcel.
Refunds for returned items will be processed within 2 to 14 days of receiving the item or items and will be issued to the payment method used for the original order.
Return Address
AB Créations
6 Allée de l’Expansion
69340 Francheville
France
We will make every effort to process your request as quickly as possible.
Any refund request concerning an item that has previously been exchanged will be refunded in the form of a store credit, provided that the request is submitted within the 14-day period.